Returns and Refunds

We want you to be completely satisfied with your purchase. Below you will find the conditions for the right of withdrawal, returns, refunds and the warranty on products purchased from this website, in line with our Terms and Conditions.

Right of withdrawal

• You may withdraw from the contract, without any penalty and without giving a reason, within 14 days of the day you received the product.
• To exercise this right, send a written notice by email to info@diberardinobags.com stating your order number and the items you wish to return.
• The goods must be returned no later than 30 days from the date of receipt.

Return conditions

• The product must be returned intact, together with its warranty certificate and in its original packaging.
• Products returned with obvious signs of use or incomplete will not be refunded.
• Return shipping costs are borne by the customer, who is responsible for the goods until they are delivered to our premises.
• We reserve the right to refuse unauthorised returns or returns that do not follow the procedure and time limits stated.

Return address:
Di Berardino Pelletterie Snc
Via G. Di Vittorio, 2 – 63074 San Benedetto del Tronto (AP) – Italy

Refunds

• We refund the amount paid, excluding any customs duties and local taxes, within 10 days of receiving the returned goods.
• Refunds are made using the same payment method used for the purchase, unless otherwise agreed with the customer.

Products damaged in transit

On delivery, please check that the products match your order and show no visible defects. Any transport damage must be reported within 48 hours of delivery by writing to info@diberardinobags.com.

Warranty

• All products are guaranteed for 24 months from the date of delivery, as stated in the enclosed warranty certificate.
• If you have a problem, write to info@diberardinobags.com with photos and a description of the defect: we will reply within 7 working days explaining how to proceed.
• The warranty does not cover normal wear and tear, accidents, misuse, the natural colour variation of vegetable-tanned leather or damage to luggage caused by airlines.
• Shipping a defective product for repair or replacement is at the customer’s expense.

If you have any questions, please contact us: we will be happy to help.